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Customer Service Representative - Montreal

Montreal , Quebec
Only English Required
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Job Description
Join the Global Community of Scotiabankers to help customers become better off. Job Purpose:

The Customer Service Representative is responsible for handling incoming and outgoing telephone inquiries from customers and dealers while ensuring that a high level of service to both parties is delivered. The representative’s primary responsibilities focus on responding to questions, changes, or concerns related to all active and current customer loan accounts.

Key Accountabilities:
  • Create a courteous while outstanding customer service
  • Manage all administrative documents related to the customer service department key functions
  • Functional Competencies:
  • Proficient with Microsoft operating systems including Word, Excel, Outlook and the Internet.
  • Must be bilinguall
  • Education/Work Experience:
  • Previous experience in a customer service capacity
  • Previous experience in a customer service role.
  • Completion of a post-secondary education program
  • As Canada’s International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
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