Store ManagerJob SummaryPMI Brand Retail provides a “home” for IQOS to stage our brand through physical interactions among Legal-Age Smokers, brand retail personnel, and our product assortment.
This unique environment is designed to create an impactful and memorable experience along with the opportunity for a smoker to embrace a better, alternative product than continue smoking and to build a smoke-free future.The locus of success for an IQOS Boutique is the intersection of attractive, engaging, experiential physical environments; professional, pleasant retail practices, and gracious hospitality.
Because of the unconventional nature of an IQOS Boutique, leading it requires a spectrum of personal traits, attributes, and behaviors not commonly found in traditional retail. The manifold expectations for successful IQOS Boutique Managers are centered on their ability to emotionally relate to their customers and to ensure their overall satisfaction with the brand regardless of the sales outcome; to build, lead, and motivate diverse teams, and to professionally manage the business with drive, dedication, and integrity.Job title:
Competitive plus bonusHours:
40 per week, however working hours will be based on business needsReports to:
Area / Regional ManagerReports in:
All store staff including team managers, senior IQOS coaches, IQOS coaches & 3rd party contractors Primary responsibility:
With the customer at the center of all activities, manage end-to-end delivery of exceptional, unique and memorable consumer experience by focusing on educating the consumer in see the value of IQOS and the vision of a smoke-free future. Other responsibilities:
IQOS boutiques are built for its customers and not the other way around. Build genuine relationships with the customer by understanding their needs through empathy and a compassion aligned with PMI Good Conversion Practices (GCP’s)Memorable Customer Experience:
Possessing a heart for the service.Deliver superior customer service outcomes though clear and inspiring communication, always acting in good conscience and being courageous to always do what is right in line with IQOS Brand Retail Operating Principles.Personal Leadership:
Ability to effectively exercise personal influence to enlist the aid, support, and commitment of the IQOS Boutique team. Build confidence in the team and the smoke-free future vision through effective and inspiring communication to others and cause them to reach beyond the ordinary. Review team performance against aspirational store targets and implement systems and processes in order to measure and manage performance.
Support team members by motivating, recognizing, praising and rewarding in order to unlock discretionary efforts and by flagging areas of improvement and creating the necessary conditions to enable them to accomplish their goals.Business Acumen.Quick and savvy in understanding and effectively handling business situations in ways to deliver positive outcomes.
Connecting different pieces of information in order to innovate and being unafraid to experiment in new ways within Brand Operating BoundariesDesired Experience Bachelor’s Degree Three years of experience in consumer-facing operations (Experiential Retail, Hospitality, Consumer Entertainment), including upscale or diverse brand products and services.Experience in retail operation management, budgeting, and planning.Experience in leading culturally and demographically diverse teams.Ability to effectively communicate and operate in EnglishCapabilitiesCreating EmpathyListens carefully and courteously to others and takes time with people to build rapport and a climate where thoughts and feelings can be shared.Inspirational CommunicatorCommunication is clear, concise and well-structured, with good eye-contact and minimaldistractions.
Key ideas are communicated with clarity.Growing TalentRecognises the achievements of others and encourages training and development programmes to enhance the knowledge or skills of others.Making it HappenDesigns and implements plans effectively, allocating roles and responsibilities to everyone who is involved to increase the value delivered for the business.Building ConfidenceShows confidence in their manner and ability to succeed by making timely decisions and tackling difficult or delicate issues.Improving PerformanceMeasures and monitors delivery by setting improvement targets or goals for, and providing feedback to, individuals and their team