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Technical Sales Support (Solutions Consultant)

Edmonton , Alberta
Only English Required
Job Ref:
Canon Canada Inc.
Job Description

Technical Sales Support (Solutions Consultant)

You will utilize your knowledge in software solutions to partner and support our sales team with product demonstrations and implementations. We are looking for a driven and customer oriented individual to conduct investigative calls and solve technical issues. You will be heavily involved in developing and presenting training content to Sales on software solutions to help them to differentiate our total solution in the marketplace.

Key Responsibilities

  • Participate in investigative/discovery meetings with Sales Representatives and potential customers in order to determine the correct solution for the customer
  • Conduct needs analysis in order to understand workflows and create compelling proposals
  • Perform customer demonstrations and/or presentations at Canon office, showroom, or at customer location
  • Conduct testing, and when required, trials and proof of concepts
  • Provide ongoing guidance and education to the Sales team which will increase Sales’ ability to identify and maximize solutions opportunities
  • Partner with Sales to prepare proposals and quotes
  • Leverage knowledge of Canon’s solutions and service capabilities to differentiate Canon’s offerings and increase competitiveness
  • Ensure Canon solutions implementations are well-executed
  • Conduct end-user hardware and software training
  • Proactively support and participate in customer account reviews with Sales in order to identify further solutions and hardware opportunities

  • To Succeed, You Will Have

  • Post Secondary Education in a Computer Science or Colour Management 
  • 2-5 years of technical experience with software installation and re-installation
  • Above average computer hardware or software skills with an overall strong technical aptitude
  • Ability to to analyze and review customer needs, costs, and efficiencies and determine appropriate solutions
  • Experience working within a sales culture
  • Excellent communication, presentation and customer service skills
  • Self motivation with the ability to function independently as well as with internal stake holders

  • Come and join our team and reap the rewards as we work to take Canon to the next level!

    We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at #removed# or via phone at 1-855-531-3850 or 905-863-8713

    Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

    Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

    Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

    We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

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